Senior Customer Success Manager (m/w/d) in Hamburg



exmox is a Global ad technology company, creating the future of mobile entertainment. Through a combination of proprietary technologies and an extensive network of publishing partners, exmox is redefining user acquisition.

Founded in 2015 and grown with no outsider investors, exmox has been results-driven since day one. We are built on a “best idea” wins culture and provide an environment where hard work is rewarded above all else. We’re on a mission to build a vertically integrated mobile advertising ecosystem, that will allow us to cover the full cycle from development to user acquisition.

Our teams strive to create a culture driven by excellence, friendship, and impact. We are looking for hard working, intelligent colleagues to contribute to our continued rapid growth. 

We offer you the opportunity to work in an international, technology and data-driven company that has grown from a Hamburg Start-Up to a leading digital Scale-Up. In this role, you will have high business impact by seeking out and securing new clients for exmox and managing the relationship we have with our existing clients.

Please note that due to the current COVID restrictions we will only be able to consider applications from candidates that are currently based in Germany and that hold either an EU passport or an EU Blue Card

Please include a cover letter with your application and in it state clearly that you have an EU passport or currently hold an EU Working Visa. If you apply without this statement in your cover letter then your application will not be reviewed.


  • As a senior member of the exmox team in Hamburg, you will be collaborating with our marketing managers and applying a customer centric, consultative selling approach to companies. 
  • Mentoring and guiding the junior members of the team.
  • You are experienced in seeking out the appropriate contact in an organisation, to generate leads and cold call prospective customers.
  • You will qualify new campaign opportunities with companies while educating prospects of the value of exmox’s services. 
  • Brainstorm with your manager and the publishing team in order to prioritise strategic accounts in your territory. Identify and generate new business opportunities in your market to fuel growth. 
  • Deliver on your targets and then smash them by establishing a bulletproof pipeline focused on both new accounts and extracting additional value from existing partners in your territory. 
  • You intuitively know the value of providing your clients with punctual, compelling campaign feedback.
  • You’re super comfortable with a large volume of cold contacts, and consistently following things up.



  • Solid experience of working in a sales-oriented and target driven environment is essential, with demonstrable target hitting results that you are proud of.
  • We want colleagues who have developed their communication and negotiation skills and have heard the good, the bad, and the ugly first hand from customers and can use that knowledge to improve their work. 
  • You are fluent in English; all of our internal and client communication is in English. Any additional language skills are a welcome bonus.
  • The type of people we want are smart and “quick on the uptake”. The rest we can teach!
  • You are looking for more responsibility, the opportunity to get things done, and to have real impact with your work.
  • You love thinking strategically - seeing the bigger picture, and setting aims and objectives in order to develop and improve the business.
  • Your eye for details enables you to meet your high-quality expectations and reach ambitious goals in a role with high visibility within exmox.
  • You have knowledge of MS Office / G suite: Word, Excel/Sheets, CRM software (Hubspot), and if you also have  knowledge of Asana and Slack then this is a plus.


Aside from the people, the role, our culture, and our mission, there are countless arguments that make exmox a great place to work.

  • Your chance to play a decisive role in shaping a company in its rapid growth and to grow and learn from your tasks.
  • A creative work environment and short decision-making paths.
  • To grow you personally, we offer you an individual training budget of 1.500 EUR per year, that you can use as you wish to improve yourself.
  • The digital age has transformed the way we share our work lives. Therefore, you will find flexi-time, remote work opportunities and a high degree of autonomy in your daily work. If you want to work from our office, we have a stylish and open office in the heart of Hamburg that we’d love to share with you.
  • In a connected world, collaboration is a lot more human. At exmox, a highly diverse and international crew awaits you.
  • We consider our company culture as being open and transparent. We offer regular “Ask me anything” - sessions with our leadership team and welcome any employee’s feedback on anything at any time.
  • We are more flexible than corporates and we are more stable than start-ups. At exmox, you will be working in a fast-paced environment that requires highly adaptive people. You will not find company-politics and elbows. We are one team!
  • We genuinely care about our employees and offer numerous benefits, that make exmox an even better place to work: 5 weeks of vacation per year, latest Apple hardware devices also for private use, regular team events (e.g. summer and Christmas party, and extra budget for every team), free coffee and drinks, a referral bonus for recommending talent to our crew, and many more. Want to bring your dog to the office? No problem at exmox.


If we like your CV and cover letter and think that you might be the person we’ve always been looking for, the first thing you will receive from us is an email asking for your thoughts on a couple of issues. This isn’t us trying to get free consultancy, but a chance for us to understand your thinking a little more on a couple of key matters. Then we will have a call, giving both of us the opportunity to ask questions and get a general feel for each other, and see if we think it could work. Lastly, we can meet in our office, have another chat and let you get a feel for our work environment – obviously subject to taking all the necessary COVID precautions in these challenging times.

We hope that this job has interested you and that you can see yourself becoming the newest member of the exmox team. We’d be delighted to receive your application ☺.

Exmox GmbH is an equal opportunity employer. We come from many different countries and backgrounds. We celebrate diversity and we are committed to creating an inclusive environment for all employees, regardless of their age, gender identity, sexual orientation, ethnicity, nationality, religion, physical appearance or disability.

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Senior Customer Success Manager (m/w/d)

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exmox GmbH

exmox GmbH

Mehr zum Job

Anzeigenart Stellenangebot
Arbeitszeit Vollzeit
Vertragsart Festanstellung
Berufliche Praxis mit Berufserfahrung
Aus- und Weiterbildung Abitur / Fachabitur
Berufskategorie Marketing, Werbung, Gestaltung, Public Relations, Medien / Marketing, Werbung, Promotion
Arbeitsort Eiffestraße 422, 20537 Hamburg


exmox GmbH

Kontakt für Bewerbung

Herr Alper Eger

Mehr zum Arbeitgeber

exmox GmbH